| BPO (Business Process Outsourcing) |
| The rising phenomenon of off-shore outsourcing - particularly to India - has introduced to many new businesses. One of the significant factors behind the decision to outsource off-shore is cost and India has quickly secured a major share of the US and European market for off-shore outsourcing, mainly for business process outsourcing ("BPO"), on the basis of low cost high quality services.
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| Information technology outsourcing continues to be strong due to the maturity of the IT outsourcing models. However, business process outsourcing appears to be the area of the greatest growth. This is largely due to the more recent expansion of outsourcing into areas such as human resources, consumer relations, finance and accounting, and facilities management. As companies have gained confidence in outsourcing through their experience with IT outsourcing, they are looking to these other areas to providing additional cost savings and efficiencies. |
| RSC capabilities in these areas are also growing as they gain more experience, improve our systems and processes. |
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HRO-Human Resource Outsourcing |
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RPO-Recruiting Process Outsourcing |
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APO-Accounts Process Outsourcing |
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LPO-Legal Process Outsourcing |
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Contract-to-Permanent Staffing |
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KPO-Knowledge Process Outsourcing |
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